Professional Email and Business Correspondence Skills

Overview

Communication is an essential element to build a strong relationship with your colleagues and clients in multinational organizations. With better writing skills, you will be more confident in writing emails, and responding to your client in every situation.

Well-written emails save time. They allow the recipient to clearly understand the task at hand and respond appropriately. Effective emails reduce confusion and increase productivity. And they are much faster to write.

This program will train you to use different types of phrases and expressions that commonly used in business email communication to enrich your conversation with clients or colleagues. Additionally, you will learn the key components of strong business communication; emails, opening and closing messages, tone, register, spelling, capitalization, and punctuation. These elements make your e-mail more professional.

Objective

This training aims to provide the trainees with the strategies to consistently produce emails that receive a response. The trainees harness a range of skills from how to utilize big-picture strategies for audience needs and technical tactics for harnessing their email client. Therefore, upon the completion of this training program the trainees will be able to:

  • Improve your overall email written skills
  • Understand how culture affects what is appropriate in a business email
  • Apply the differences and similarities among the different email formats
  • Write more effective subject lines and email text
  • Apply various key language to different types of emails
  • Correct common errors such as punctuation and capitalization
  • Apply the tone and level of formality in emails
  • Write powerful business emails for professional needs

Content

  • Module 1: Understanding the Basics
  • Module 2: Getting the Message Right
  • Module 3: Getting the Tone Right
  • Module 4: Getting the Details Right
  • Module 5: Handling Different Situations

Who should Attend?

This training program is specially designed for Executives, Managers, Administrative Personnel, and anyone who need to correspond through emails for work purposes.

Trainer's Profile

Specialties: Business English Communication Skills, Email & Business Correspondence Skills, Business Communication & Negotiation Skills, Sales & Marketing Management, and Coaching Skills.

Fee Charged

- USD 200 (Registration makes before 13 November 2020)
- USD 230 (Registration makes before 19 November 2020)
- USD 260 (Normal Fee)

The course fees are inclusive of course materials, handouts, meals, refreshments, and certificates of completion but do exclude 10% of VAT amount.