Effective Communication and Negotiation Skills

Overview

In a competitive business environment, employees need strong business communication and negotiation skills to gain an edge in deals. These skills are vital for maintaining a competitive advantage and thriving in the dynamic business landscape. Effective communication and negotiation skills enable employees to navigate complex negotiations, build strong client relationships, resolve conflicts, and contribute to overall business success and growth.

Businesses can derive significant benefits from effective communication and negotiation skills. Clear communication enhances teamwork, leading to improved collaboration, productivity, and employee satisfaction. Furthermore, strong negotiation skills enable businesses to secure favorable deals, resolve conflicts amicably, and build lasting partnerships with clients, suppliers, and stakeholders. Ultimately, these skills contribute to better decision-making, problem-solving, and overall organizational success in today's competitive market.

This training will cover the complex aspects of communication, including encoding, decoding, and the effects of noise. It will discuss personal perception, emotional intelligence, and communication channels in professional settings. Learners will also focus on interpersonal skills, such as team building, active listening, and giving constructive feedback. Additionally, they will learn negotiation techniques, from planning to applying principles and tactics for successful outcomes in various scenarios.

Objective

This course aims to equip participants with essential communication skills and techniques for effective workplace interactions. From understanding the intricacies of communication processes to mastering negotiation principles, learners will gain valuable insights into building strong interpersonal relationships, fostering teamwork, and achieving successful outcomes in various professional contexts. As a result, upon completing the training program, the trainees will be able to:

  • Apply tools positive attitude mindset to produce a harmonious working environment and collaboration among team members within the organization.
  • Deploy the key techniques to produce and maintain a team spirit to achieve common goals of the team and the organization as a whole.
  • Change their attitude and behavior dramatically in communication to influence people in workplace as well as their stakeholders.
  • Adopt communication techniques that improve relationships and stimulate cooperation between the parties involved.
  • Apply key communication techniques with the team to work happily and harmony among the team members within the organization.
  • Provide the job instruction, delegation, and performance feedback constructively.
  • Implement negotiation skills and styles to carry out effective negotiations and reach satisfactory agreements.
  • Optimize your pre-communication and negotiation preparation processes and structures to ensure improved outcomes.
  • Sharpen problem-solving techniques during the negotiation and apply key strategies to start the new process.

Content

This training program will cover the most important 5 modules below:

  • Module 1: Nature of Communication Skills
  • Module 2: Effective Communication at Work
  • Module 3: What is Negotiation?
  • Module 4: Negotiation Principles
  • Module 5: Effective Negotiation Tactics

Who should Attend?

This course will benefit a diverse group of professionals seeking to enhance their communication and negotiation capabilities to create a productive work environment that fosters collaboration and success. Specifically, this course is perfect for:

  • Managers and Leaders
  • Sales and Marketing Professionals
  • Customer Service Professionals
  • Human Resources Personnel
  • Project Managers and Leaders

Trainer's Profile

He is a highly experienced sales professional with over 15 years of leading sales team experience in the industry. He has extensive knowledge and expertise in delivering Professional Selling Skills programs, which indicates that he is a seasoned trainer in the field of sales-related topics.

Fee Charged

The course fee is USD 270.00. It is inclusive of course materials, handouts, meals, refreshments, and certificates of completion but does exclude 10% of VAT amount.

We are offering an early bird registration fee to anyone who registers earlier. Interested participants or companies are encouraged to view the course details and early bird registration deadline. For further details on early bird fee, please find the following:

  • USD 230 (Register before 5 August 2024)
  • USD 250 (Register before 12 August 2024)