Effective Staff Performance Management and KPI Setting Skills


In today's cut-throat business environment, organizations require a unified effort from all stakeholders to ensure strategic success and delivery of commitments. A thriving organization fosters a culture of transparency and accountability by setting crystal-clear expectations for performance at all levels. This entails a structured monitoring and review process to ensure adherence to performance standards. The secret to achieving business goals lies in the ability of top management to define a clear roadmap to success and establish measurable criteria for all stakeholders and employees.

Performance reviews, appraisals, and KPIs serve as a compass to guide employees towards expected outcomes and provide feedback on their progress. These aspects form an integral part of the performance management system, which encompasses KPI setting, performance review and appraisal, and reinforcement of desired work behaviors. Organizations with well-developed performance management and KPI-setting processes tend to outperform those that lack these critical components of organizational design.

Our training program will equip participants with the knowledge and skills required to set KPIs effectively and conduct performance appraisals seamlessly. The program will focus on the key processes of performance management, including KPI-setting, evaluating KPIs, establishing performance standards, conducting performance reviews, and conducting effective appraisals. Participants will learn to align individual and team KPIs with the organization's performance objectives, setting the stage for long-term success.


This program aims to help participants understand the fundamentals of performance management, then successfully develop, team/function objectives and key performance indicators for individuals that align with your organization’s strategy. Therefore, upon completion of this training program, the trainees are expected to have the ability to:

  • Understand the overall aspect of staffs performance management within the organization
  • Identify the purposes of performance management as a key strategic and competitive advantage from an organization and individual’s point of view
  • Practice and improve the staff performance management guideline and policy for better implementation and compliant assurance
  • Practice fort rank techniques and evaluation tools to minimize the error in the performance evaluation process
  • Appy the key motivation policies to retain high-performance results employees
  • Identify potential talent, key improvement needs, and tools to improve below-expectation results of employees
  • Develop KPI intergraded from the organization and department functions’ objectives, goals, and framework
  • Practice writing and delivering KPIs for a variety of roles within the context of the organization
  • Make the links between performance management and corporate strategy with effective KPI settings to better inform decision making


The course will provide participants with the necessary tools and strategies to manage staff performance effectively and set Key Performance Indicators (KPIs) that align with organizational goals. The trainees will gain an understanding of the role and importance of effective staff performance management, learn how to set clear expectations, evaluate performance, provide feedback and coaching, manage underperformance, and set KPIs. Specifically, our training will cover the most important below 4 modules:

  • Module 1: Understanding Employees and Organization Performance
  • Module 2: Employees Performance Management
  • Module 3: Understanding Key Performance Indicator (KPI) Framework
  • Module 4: KPI Setting and Implementing Techniques

Who should Attend?

This course is beneficial for professionals across various sectors, particularly those in supervisory or managerial roles, who are responsible for overseeing and evaluating staff performance. Specifically, this course is perfect for:

  • Managers and Supervisors
  • Human Resource Professionals
  • Team Leaders and Project Managers
  • Training and Development Professionals
  • Any Professional in a Leadership or Management Role

Trainer's Profile

He is currently a Group HR Director for one of the leading businesses group covering multiple industries such as entertainment, Hospitality, Community mall, F&B, and SME Construction. His extensive experience of over a decade in HR coaching and training programs has benefitted many business.

Fee Charged

The course fee is USD 270.00. It is inclusive of course materials, handouts, meals, refreshments, and certificates of completion but does exclude 10% of VAT amount.

We are offering an early bird registration fee to anyone who registers earlier. Interested participants or companies are encouraged to view the course details and early bird registration deadline. For further details on the early bird fee, please find the following:

  • USD 230 (Register before 12 April 2024)
  • USD 250 (Register before 22 April 2024)