Professional Customer Service Skills

Overview

The success of any business in the long run largely depends on its ability to retain customers. Highly successful companies attribute their achievements to the impact of highly effective customer service skills. In the digital age, one positive customer experience can go a long way in attracting thousands more. Therefore, it is imperative to provide proper customer service training to employees to ensure a long-term increase in sales and customer loyalty.

Effective customer service skills play a crucial role in any organization that works with people. Each interaction between an employee and a customer has the potential to impact the number of customers retained. Furthermore, employees with proficient customer service skills feel a greater sense of value and commitment to their work. These skills create a positive impression in the minds of current and future customers, as well as the employees who utilize them. Retaining customers is paramount for business growth and prosperity.

This training program is designed to augment employees' ability to manage customer experiences professionally and confidently, enabling them to handle any customer interactions with ease. The result will be increased customer loyalty and retention. Additionally, you will notice a significant shift in the attitude of your employees and supervisors towards customers, which will benefit your organization in many ways over the long term.

Objective

This training program aims to provide the trainees with a comprehensive set of skills and knowledge that will enable them to provide exceptional customer service and contribute to the overall success of the organization. Therefore, upon completion of this training program, the trainees are expected to have the ability to:

  • Understand Customer is King we need to provide the best services for sustainable market growth
  • Explain Customer service is important in customer-contact situations
  • Identify the ways to improve the quality of services informational research is the way to meet customer satisfaction
  • Explain that quality improvements are basic needs for the market competition environment
  • Provide a guide to generating service culture in the company
  • Handling Customer Complaints
  • Set up a service culture

Content

The course will explore the customer service skills and steps of customer service that create positive first impressions, identify customer's personality types and needs, manage customer expectations, effectively communicate and deliver service to the customer, handle customer complaints, and build long-lasting relationships and loyal customers. Specifically, our training will cover the most important below 5 modules:

  • Module 1: Defining Customer Service People
  • Module 2: Effective Customer Relations in Company
  • Module 3: Effective Customer Communications
  • Module 4: Effective Way to Sending a Positive Attitude to Customer
  • Module 5: The Four Basic Needs of Customers

Who should Attend?

This course is designed for professionals across various organizational roles who interact with customers or clients. Whether you're a frontline representative, a salesperson, a manager, or in a different customer-facing role, the training offers valuable skills such as effective communication, conflict resolution, and problem-solving. Specifically, this course is perfect for:

  • Customer Service Representatives
  • Sales Professionals
  • Managers and Supervisors
  • Any Professional in a Customer-Facing Role

Trainer's Profile

He is a highly experienced sales professional with over 15 years of leading sales team experience in the industry. He has extensive knowledge and expertise in delivering Selling and Customer Service Skills programs, which indicates that he is a seasoned trainer in the field of sales-related topics.

Fee Charged

The course fee is USD 270.00. It is inclusive of course materials, handouts, meals, refreshments, and certificates of completion but does exclude 10% of VAT amount.

We are offering an early bird registration fee to anyone who registers earlier. Interested participants or companies are encouraged to view the course details and early bird registration deadline. For further details on the early bird fee, please find the following:

  • USD 230 (Register before 19 November 2024)
  • USD 250 (Register before 26 November 2024)